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Our goal is to fulfill the highest expectations of our customers for delivery and product quality. We work with our suppliers as a team, aligning our respective capabilities in meeting the challenges of the telecommunications marketplace.

The transparent interweaving of resources fulfills the ongoing needs of our customers for innovative solutions at the lowest-possible price. Our procurement processes ensure that suppliers comply with Alcatel-Lucent ethical, social and environmental requirements. Potential suppliers are evaluated before becoming part of an Alcatel-Lucent sourcing strategy.

Responsible purchasing

Alcatel-Lucent believes that a responsible purchasing approach can only be successful if built based on a dialogue with suppliers.

We communicate on social, ethical, environmental, health and safety standards, sharing our policies and practices with suppliers.

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Supplier Diversity

Alcatel-Lucent is a leader in the telecommunications industry with an awarding-winning supplier diversity initiative.

A commitment to diversity is deeply rooted in our heritage.

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Electronic Manufacturing Supplier (EMS) Price Management

The EMS Price Management Application (EPMA) supports the quoting and negotiation process between Alcatel-Lucent Procurement and the outsource manufacturing suppliers (EMS suppliers) which manufacture orderable items (OIs) per Alcatel-Lucent specifications.

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Compliance Hotline

For suspected violations of company policy or the law, Alcatel-Lucent employees, customers, contractors and members of the public have several options for reporting:

  1. Contact the Compliance Hotline via telephone at:
    1. +1 908-582-0183
    2. 1-888-267-7732 (Toll Free: US and Canada Only)
    3. +1 972-249-0343 (Text Telephone for Hearing Impaired)
  2. Report incidents online through the secure web-site.

Local laws may limit the types of matters for which the Hotline and online web-site may be used in certain countries. Regardless of location, persons wishing to report a suspected violation of law or policy may do so by sending an e-mail.

All information provided is kept confidential consistent with laws and Company policies. Alcatel-Lucent has a strict non-retaliation policy. There will be no reprisal against any person who reports, in good faith, a suspected violation of company policy or law.