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Service Quality Manager

Service Quality Manager – paving the way to superior service quality

Service quality is the number one reason subscribers stay loyal to their mobile operator (Nokia 2014 Acquisition and Retention Study). Yet the flip side is the growing pressure on operators to be more efficient. How can you ensure superior service quality for subscribers and still achieve top-flight efficiency?

Nokia Service Quality Manager (SQM) identifies how service quality for key services, such as Voice over LTE or IPTV, is being degraded. This empowers your service operations teams to prioritize troubleshooting according to their impact on services at key locations. The result? Service problems are resolved substantially more quickly – often in less than an hour instead of a day or more.

SQM simplifies service operations, delivering more than just an overview of the data. It provides a single point of entry for accurate and real-time service quality insight based on best-in-class service models and service quality indicators. SQM correlates the relevant network and transactional data to give a holistic picture of service behavior and performance.

SQM is supported by Nokia Networks professional services to integrate, optimize and adapt the content for your multitechnology, multivendor environment.

Nokia Service Quality Manager for IPTV infographic


With SQM, you can gain significant operational and business benefits, and ensure superior service quality for your customers.

  • Higher service use through better network quality
  • Fewer service-related complaints and faster service restoration
  • Fewer site visits thanks to prioritization of corrective actions based on service impacts
  • Faster alarm handling due to improved network availability.


Nokia deployed the first Service Operations Center (SOC) in the world – now a global market blueprint.