Customer Care Solutions
Improve business performance by delivering a superior customer experience
Nokia Customer Care Solutions let you consolidate your device management and customer care activities across fixed and mobile services. They help you reduce OPEX and total cost of ownership (TCO) while providing experiences that secure customer loyalty and boost your Net Promoter Score®.
With Customer Care solutions, you get a secure, service-agnostic framework that can be seamlessly integrated into your existing customer eXperience management (CEM) operations. Our solutions allow you to:
- Control the complete lifecycle of mobile, home, and IoT devices and efficiently deliver new services to every device
- Provide a consistent, virtualized customer care experience across fixed, mobile, enterprise, and IoT services
- Use real-time analytics to predict problems and resolve them proactively, before they impact customers
We support our solutions with world-class design, implementation, deployment, and hosting services. And we use proven expertise from Nokia Bell Labs Consulting and our professional services to ensure that you benefit from solid research and industry best practices.
How can Nokia Customer Care solutions help your business?
- Build exceptional experiences around mobile, home, and IoT devices with a converged cloud platform
- Accelerate return on investment by launching new services faster on every device
- Avoid unnecessary truck rolls by solving more problems at the help desk
- Boost customer satisfaction and reduce costs by enabling customers to handle most problems through self-care
- Make the customer eXperience simpler by recognizing problem signatures in self-care and fixing them proactively
- Prevent churn by using analytics to identify and resolve problems that silent customers don’t report to the help desk
Discover our Nokia Customer Care portfolio
Our Nokia Customer Care portfolio includes award-winning solutions that have generated €3 billion in savings for our top ten customers. We can help you use connected device management, advanced care and provisioning, and predictive analytics to deliver the best possible customer eXperience.
More insights about our Customer Care Solutions
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- Goodbye silos. Hello omni-channel customer experience.01 February 2017
- Customer care goes hi-tech13 Jan 2017
- Predicting service disruptions really works - now let's talk analytics algorithms08 Dec 2016
- Mirai DDos attack a wake-up call for IoT industry01 Nov 2016
- Simplifying device management in the age of IoT27 Sep 2016
- Securing the IoT with comprehensive device management01 Sep 2016
Nokia can help you transform your customer care operations by shifting your focus to simpler processes and higher customer satisfaction. Our award-winning Customer Care Solutions let you support connected device management, customer care, provisioning, and customer eXperience analytics with a single platform. By combining these solutions, you can provide care that drives down costs and deliver experiences that inspire customers to remain loyal.