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Customer Care Solutions

Improve business performance by delivering a superior customer experience

Nokia customer care solutions let you consolidate your device management and customer care activities across fixed and mobile services. They help you reduce OPEX and total cost of ownership (TCO) while providing experiences that secure customer loyalty and boost your NET Promoter Score.

With Customer Care solutions, you get a secure, service-agnostic framework that can be seamlessly integrated into your existing customer care operations. Our solutions allow you to:

  • Enhance omni-channel customer solutions with the use of machine learning and bots to deliver proactive care
  • Control the complete lifecycle of mobile, home, and IoT devices and efficiently deliver new services to each one
  • Provide a consistent, virtualized customer care experience across fixed, mobile, enterprise, and IoT services
  • Use real-time analytics to predict customer problems and resolve them proactively

We support our solutions with world-class design, implementation, deployment, and hosting services. Proven expertise from Nokia Bell Labs Consulting and our professional services ensure that you benefit from solid research and industry best practices.

How can Nokia Customer Care solutions help your business?

  • Build exceptional experiences around mobile, home and IoT devices with a converged cloud platform
  • Accelerate return on investment by launching new services faster on every device
  • Avoid unnecessary truck rolls by solving more problems at the help desk
  • Boost satisfaction and reduce costs by enabling customers to handle most problems through self-care
  • Simplify the customer experience by recognizing problem signatures in self-care and fixing them proactively
  • Prevent churn by using analytics to identify and resolve problems that silent customers don’t report to the help desk

Discover our Nokia Customer Care portfolio

Our Nokia Customer Care portfolio includes award-winning solutions that have generated €3 billion in savings for our top ten customers.

Autonomous Customer CareApply machine learning and bots to deliver new levels of care across channels

Nokia Connected Device PlatformReduce OPEX and TCO for device management and deliver better customer experiences for mobile, home, and the Internet of Things

Nokia Care and ProvisioningBoost your Net Promoter Score and reduce support costs with an omnichannel platform that consolidates your customer care activities across fixed and mobile services

Nokia Home and Access AnalyticsReduce costs and secure customer loyalty by addressing issues proactively, before customers notice them

More insights about our Customer Care Solutions

Nokia can help you transform your customer care operations by enabling agents to solve issues faster, thereby improving efficiency and promoting higher customer satisfaction. With our Autonomous customer care solution, high volume, simple issues can be managed with bots, leaving agents to troubleshoot more complex cases and upsell. By combining our customer care, device management and home and access analytics in one modular platform, you can provide care that drives down costs and deliver experiences that inspire customers to remain loyal.