Care and Provisioning
Build great experiences around customer care
Nokia Care and Provisioning helps you reduce costs and customer turnover by delivering a consistently great customer experience (CX).
Care and Provisioning is a consolidated, cross-channel customer experience management (CEM) platform. Combining service management with service intelligence, it provides next best actions that let you resolve customer issues efficiently. These actions help you satisfy and retain more customers and boost your Net Promoter Score® (NPS).
Our platform empowers you to extend total omnichannel care – field support, assisted care, self care, and proactive care – across fixed, mobile, enterprise and Internet of Things (IoT) services. By combining it with our Nokia Connected Device Platform and Nokia Home and Access Analytics solutions, you can use data-driven automation and actions to optimize the CX.
We back our solutions with world-class design, implementation, deployment and hosting services. With support from Bell Labs Consulting and Nokia professional services, you can use industry best practices to improve the CX.
How can Nokia Care and Provisioning help your business?
Adopt an agile CX business strategy
Reduce IT and care costs with automated workflows and a consolidated approach to service management. Nokia Care and Provisioning supports thousands of interactive customer care and business process workflows. It lets you optimize your processes to fit your business needs across your existing fixed and mobile service delivery ecosystem.
Make the CX effortless
Boost first call resolution and reduce average handle time (AHT) by offering guided problem triage, troubleshooting, and resolution workflows to CSRs, customers, and field technicians across multiple channels. Reduce help desk call volume and AHT with analytics-driven machine learning that presents the next best action to customers, CSRs, and field technicians.
Use intelligence effectively
Turn insights into actions that resolve problems before they affect the customer experience. Nokia Care and Provisioning combines intelligence from our Nokia Home and Access Analytics solution with automated, pre-built service orchestration workflows. It lets you predict and correct service provisioning, customer care, and field service issues across mobile, fixed, and enterprise domains.
Deliver maximum value to every customer
Optimize the CX by making it easy for customers to connect with you and get the help they need. Nokia Care and Provisioning tracks data and interactions to help you deliver a seamless support experience across every channel and device. You can use this data to ensure that everyone – customers, CSRs, field technicians – gets information that is contextual, personalized and relevant.
Succeed with the CEM market leader
Our award-winning customer experience solutions have created over €2 billion in cost savings for our top 10 customers. We are the global leader in home, mobile and IoT device and service management solutions that simplify provisioning and care processes. Our Customer Care solutions support:
- More than 1.5 billion devices for 300 customers
- Approximately 1 million CSRs
- More than 2.5 billion workflow executions per month
- More than 10 million self-service sessions per month
Discover our customer care and provisioning solutions
Streamline service delivery and speed problem resolution by combining a comprehensive omnichannel CEM platform with simple care and support applications for your home, mobile, small cell and enterprise devices and services.
More insights about Nokia Care and Provisioning
Nokia Omni-channel Customer Experience Platform
Related blog posts
- Bots enter the world of customer care...10 May 2017
- Is your call center an effective sales channel?11 April 2017
- Please help us create a reliable, quality Wi-Fi experience.03 April 2017
- Saving $1.5 million in Wi-Fi support costs is easier than you think.29 March 2017
- Goodbye silos. Hello omni-channel customer experience.01 February 2017
- Customer care goes hi-tech13 Jan 2017
- Predicting service disruptions really works - now let's talk analytics algorithms08 Dec 2016
- Securing the IoT with comprehensive device management01 Sep 2016
- Eliminating the potluck aspect of call center service31 Aug 2016
- Omni-channel is the channel22 Jul 2016
- 140 years later, what do we know about customer service?05 Jul 2016
#NokiaCEM from @Nokianetworks
Nokia is the leading provider of omnichannel customer care solutions for home, mobile, small cell and enterprise devices and services. We help companies adopt care processes that deliver the highest possible customer satisfaction at the lowest possible cost. Our Nokia Care and Provisioning Platform is the choice of hundreds of companies seeking to give CSRs, technicians, and customers solutions that help drive loyalty and generate a short-term ROI.