Unlocking agility with automation
On the quest to become a provider of truly digital services, providers are mindful of how to protect and grow their business while operating with utmost efficiency and delighting their customers. It’s a balancing act filled with both challenges and opportunity.
In these digital times - with customer interaction happening in digital-time, operational efficiency is the lifeblood of a successful business. Traditional OSS and BSS operational silos are becoming out-of-touch as highly automated, closed-loop, agile and contextually relevant services sweep through the industry.
But how do you simultaneously protect and grow in this business? It takes seamless management of evolving services across a hybrid IT and network environment, with rapid and accurate exposure of those services into the commercial process.
Delighting customers is a holistic requirement that comprises engagement, operationalization and excitement. Intelligence-led operations are, in turn, dependent upon the data, performance, and service quality insights captured from the network, which feed the contextuality of customer experience. This highlights that a service and customer-focus operations center is essential.