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Digital experience

Monetize every moment of truth

Customers buy experiences, not products. And today’s digital customers expect highly personalized, seamless experiences wherever and whenever they want.

Operating in digital time is the ability to act just before the moment, in the moment or immediately after the moment. This moment is a specific point in the customer’s interaction with a service provider when the opportunity to win or lose the customer is greatest. And it happens in an instant.

A big part of seizing these opportunities is making the shift to a digital service provider. To do this requires the capabilities to proactively detect, create and guide these moments. Only then will it be possible to meet the customer’s needs, monetize the experience and increase loyalty.

As a digital service provider, it’s vital that you can:

  • Identify opportunities by anticipating and analyzing data and behaviors
  • Personalize the customer experience
  • Deliver the right experience at the right moment – the essence of ‘digital time’
  • Operate in digital time without compromising privacy, performance or security

Look deeper into digital experience

Find out how we can help you

Nokia has a unique ambition to create a standalone software business. We already support over 300 service providers globally – improving customer experience with deep telco insights and expertise, award-winning solutions, professional services, and our 24/7 software support services and hosting.

Contact us to find out how we can help you

Nokia named as a Visionary

 

in the October 2017 Gartner Magic Quadrant for Integrated Revenue and Customer Management for CSPs1

Policy Control Awards 2017

Voted: Winner

Voted Best Integrated Policy & Charging solution

1 Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.