Software Support Services
Ensure business continuity, minimize downtime, and optimize cost by getting the right level of software support
Nokia Software Support Services can help you reduce total cost of ownership (TCO), speed time to market (TTM), and get the most from your Nokia software assets.
We provide comprehensive support that can meet the unique needs of your business and enable you to assure your services and deliver seamless experiences your customers expect. Our offer includes:
- Standard Support services
- Advanced and Proactive Support services
- Extended Support services
- Automation and analytics for best-in-class prevention of outages
- Global support centers
- Online self-support services and Customer training
Choose the right level of support to fully realize your business goals
Our Software Support Services offers the flexibility to pick the right services to address your specific needs. Each successive tier brings you more business value while further reducing your TCO. We back all our support services with appropriate service level agreement (SLAs).
- Standard Software Support provides essential remote technical support services during business hours, software updates, patches and fix, plus full access to our online technical support (OLTS) portal. Standard support is a mandatory requirement to get access to Nokia support services.
- Advanced Software Support provides 7 x 24 coverage, enhanced service-level agreements (SLAs), access to Care Program manager, designated technical expert and end-to-end solution support.
- Proactive Software Support services has two options:
- Base Proactive Support enhances our Advanced support offers with 7 x 24 remote monitoring, periodic audits & health check, proactive alerts & notification to prevent outages. It provides real-time visibility into your solution health to help optimize performance and plan for growth.
- Remote Operations Support includes all Proactive support deliverables as well complete production infrastructure support and provides remote management of your critical servers, database besides the Nokia applications.
- Extended Software Support provides protection for your legacy Nokia software assets after they have been discontinued and helps you sweat your assets while giving you time to prepare for migration to the next generation platform.
- Customer training offers include off-the-shelf courses and customized training, so you and your organization can continuously build and develop the skills required to maximize the value from your investment in the Nokia solution.
Speed and agility to resolve issues
- Single point of contact
- Faster time to resolve
- Automation and predictive analytics tools
- 24/7 global remote technical support
Reliability and security
- Carrier-grade and built based on best practices
- Continuous security checks & updates
- 24/7 availability & emergency services
- 25 years of software support expertise
- A team of more than 3000 care professionals
- Global and on-site capabilities that span all of Nokia
- On line technical resource & knowledge library
Flexible and progressive SLAs
- Comprehensive – response restore & resolve
- Value-based SLA for different levels of severity
- Contract management support
Proven support that delivers tangible results
Discover how our remote operations support helped a major US service provider prevent outages, reduce support tickets by 98 percent, and ensure predictable performance.
Learn how our technical support experts helped one of East Africa's largest mobile operators avoid network overload during the year-end holiday season.
#SupportServices, #Software from @Nokianetworks
In an increasingly connected world, the ability to deliver a flawless customer experience is vital for ensuring that networks and applications are available at digital time and at every location. Nokia Software Support Services help you move quickly from reactive to proactive and predictive support. We use our technologies and expertise to help you implement extensive automation, redesign tasks and processes, and take advantadge of our analytics and big data capabilities.