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Services for Public Safety

Our comprehensive services portfolio maximizes the possibilities of mission critical broadband LTE based communications

New possibilities of public safety communication like the use of real time video or multi-dimension first responder situational awareness require mobile broadband capability – and LTE has been widely recognized as the technology of choice by public safety agencies looking to evolve to the next generation of Public Safety networks.

Nokia offers a comprehensive public safety services portfolio to simplify the evolution towards broadband while assuring mission critical reliability and performance.


S-MVNO enables mission critical broadband over commercial networks while meeting stringent availability, resiliency, performance and security requirements.

Care for Public Safety

Care for Public Safety service portfolio offers robust professional expert services to ensure the resiliency and high operational availability of mission critical communications, while ensuring teams are ready from day one for broadband technologies.

Advanced Command Center

Nokia Advanced Command Center (ACC) helps agencies by allowing better coordination to ever more complex cases through networked control rooms. All control rooms have the same view of the situation and can access the same data, allowing a more rapid and coordinated response. ACC also enables better informed decision making through new and aligned data sources, such as video, IoT, analytics and automation.

Device Software Customization

The Device Software Customization service delivers tailor-made device software creating an intuitive user experience for first responders using smart devices for rapid actions while assuring performance and security of mission critical applications. 

Choosing the right network evolution strategy

There are a number of ways in which Public safety agencies could choose to evolve to LTE based mission critical broadband networks. 

The first option is a dedicated LTE network deployment, in which a Public Safety agency or operator deploys a private LTE RAN and core network infrastructure for the sole purpose of Public Safety LTE services. Nokia Services  is currently working with Nedaa in Dubai to develop a dedicated public safety network to meet Dubai’s smarter and safer city needs.


Another possibility is to work with a commercial Communication Service Provider (CSP) in a shared overlay network setup. Here the Public safety agency does not own the wireless network infrastructure over which it provides services to its customers but maintains its own database, applications and billing information. An example of this is the Emergency Services Network (ESN) in the UK which is built on top of EE’s commercial LTE network where Nokia’s Services team is designing the network for universal radio coverage with critical Quality of Service (QoS).

Nokia’s Bell Labs consulting team and the Transformation services practice can help develop a comprehensive transformation strategy covering business, network, process, operations and tools transformation to ensure public safety operators derive maximum benefit from mission critical broadband communications.

Case study Nokia TETRON Success StoryDeploying and maintaining a digital radio network for Austria’s public safety heroes

Nokia has unique services capabilities for both LMR and LTE networks with more than 110 references for mission critical networks and 346 references for commercial LTE networks.