Managed Service Operations & Assurance for monitoring, reporting and analysis of service performance and customer experience
As operators diversify their portfolios with new services and business innovations, routine operational work consumes a growing amount of their attention and resources. This often disrupts their focus on core services and customer requirements.
Nokia can take on the continuing operation of existing services, assuring service quality. The service includes monitoring, reporting and analysis of service performance and customer experience; structured problem solving and troubleshooting; and optimization of service performance.
This frees up operators to focus their finite resources on core activities and to improve overall customer satisfaction.