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Care Services

Going digital: Care Services support a flawless customer experience while protecting and leveraging network and applications assets

With the adoption of new technologies comes new challenges as operations and processes become more complex, requiring new skills to run multi-vendor, multi-technology solutions.

Nokia Care Services is responding by going digital - expanding our capabilities by introducing technologies such as artificial intelligence, sensors, integrated remote operations and enhanced knowledge capture capabilities.

We are already using such technologies in our pioneering Predictive Care, including the Nokia AVA cognitive platform, to detect and resolve potential network and service issues before they degrade the customer experience.

Nokia AVA also powers our cloud wise Care Services to help you move seamlessly to the cloud, supported by our in-depth telecom and IT experience, expertise, digital tools and methodologies.

Digitalization of Nokia Care services

Expertise and extensive automation

Delivering a flawless customer experience is vital, especially today when everything and everyone is connected by countless fixed and mobile devices. Customers expect your network to be always available, at every location. Meet these demands with the support of Nokia Care Services to help you move quickly from traditional reactive (‘break-fix’), to proactive (‘automatic health checking’) and finally to predictive and cognitive approaches for network operation and maintenance.

Nokia Care Services enable you to implement extensive automation, redesign current tasks and processes, and take advantage of machine learning and analytics.

Shanghai Mobile implements Predictive Care for network elements


Maintain the balance of operators network, assure the highest quality, reliability and efficiency of your applications. Nokia Care and Software Support services range from transactional handling to advanced monitoring, troubleshooting & modernization.

  • Proactive Care - Nokia best recommended care services for multi-products and end-to-end solution full-scope 24/7 remote management, CTA and emergency services, and 99% availability SLA.
  • Care Modernization - Nokia expert support for O&M: 95% faster RNC deployment . Automated SW upgrades: Reduce downtime by up to 25%. First Time Success Rate of 99%
  • Predictive Care - Predictive Care for network elements: Trouble shooting down from hours to 15 minutes, with 98% accuracy
  • Cloud care – Resolution Prime: a single point of contact to manage VNF incidents and outages, Turn-key Software deployments: reduces the networks outage risk by 70% . Total Care for WMWare: telco grade SLA for 3rd party services


Extend and boost the efficiency of your multi-vendor network with Nokia Care

Customer Cases

Nokia Predictive Care solves network problems before they affect customers

During mass deployment of 4G networks in 2015, Chinese operators’ network data traffic rocketed by 50%. To help manage such growth and deliver reliable mobile broadband, Shanghai Mobile and Shanghai Unicom use Nokia Predictive Care. Advanced services from Nokia Networks have helped both operators become more agile and responsive, allowing them to offer the best possible 4G experienceto their users.

Creating jointly the innovative Predictive Care system, which provides 24/7 near-real time monitoring of all Nokia and third-party packet core network elements. See the video here: Shanghai Mobile

Transforming network operations from reactive maintenance to Predictive Care for handling network issues.

Liu Hua Quote