An omnichannel customer experience platform that improves customer care and lowers call center OPEX
Service Management Platform (SMP) is the cornerstone of many successful omnichannel customer care solutions for home, mobile, small cell and enterprise devices and services across the globe.
Compatible with multi-tenant environments and available with Software-as-a- Service (SaaS) deployment support, SMP delivers the highest possible customer satisfaction at the lowest possible cost. Our SMP is the choice of hundreds of companies seeking to give customer service representatives (CSRs), technicians and customers solutions that help drive loyalty and generate fast return on investment (ROI).
One of the greatest impediments to providing customers with a consistent and unified omnichannel experience is that every channel runs independently and is not well integrated with other channels. SMP offers service providers a foundation for deploying service management as part of an agile omnichannel customer experience strategy that is innovating customer service and care, resulting in a seamless customer experience.