Monitor the digital home ecosystem to proactively detect and resolve issues before they impact the customer experience.
Today’s home networks – and the myriad of connected devices – are growing more complex. At the same time, consumers expect their broadband service experience to be simple and seamless. Most service providers are lacking visibility into the home network ecosystem. This makes it difficult to resolve customer issues quickly, resulting in longer (and more frequent) calls to the help desk, increased support costs and diminished customer satisfaction. Home Analytics (HAL) collects data from home networks and connected devices, proactively identifying issues.
HAL delivers continuous improvement by combining analytics-based insights with a closed-loop optimization process. Together, these capabilities enable service providers to improve not only reactive customer service but also introduce a more proactive and predictive approach to the broadband home experience, often fixing issues before the consumer is even aware of a problem.