Automated Operations and Recovery (AOR) from Nokia simplifies service operations by automating network supervisory activities within a Service Operations Center. It moves traditional alarm-oriented operations into a more dynamic ticket-oriented, service-focused operations environment.
The AOR solution helps you quickly diagnose and recover from network faults without human intervention. Alarm events are collected, filtered, and correlated by an alarm umbrella system and then normalized for automated processing. Significant patterns are identified and enriched by adding information from a network inventory to increase the speed and accuracy of fault resolution.
By implementing an automated troubleshooting and ticketing process, you can decrease your resolution times, improve your quality of service, and achieve significant OPEX reductions as a result of this service assurance transformation.
AOR is a key software component of the Nokia Service Assurance portfolio.