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Home and access analytics

Resolve issues before they affect the customer experience

Nokia Home and Access Analytics lets you identify and resolve service, device, and network issues proactively, before customers notice them. With our analytics solutions, you can use predictive care to reduce costs and deliver experiences that boost customer loyalty and revenue.

Our products and solutions

Access Network Analytics

Monetize DSL network insights to increase the overall value of your broadband business with Access Network Analytics

Product

Analytics Services powered by Nokia AVA

Keep your network at peak performance

Service

Autonomous Customer Care

Resolve customer issues in the shortest time, with the least number of steps and human interventions.

Solution

Care Analytics (CAL)

Improve customer care by using call anomaly detection to optimize workflow management

Product

Home Access Analytics (HAL)

Streamline your reactive customer care processes and adopt a proactive and predictive approach to care for home broadband and converged services

Product

Network Analyzer - Fiber

Speed up fiber activation, assess network performance, and diagnose faults in the fiber access infrastructure

Product