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Customer care

The evolution to zero-touch customer care

Our Autonomous Customer Care solution helps you resolve customer issues in the shortest time, with the least number of steps and human interventions. It uses machine learning algorithms and bot-based CEM touchpoints to transform hands-on care to low-touch personalized care, proactively fixing problems before the customer is even aware of an issue. As a result, customer experience is essentially no experience at all.

Our products and solutions

Autonomous Customer Care

Resolve customer issues in the shortest time, with the least number of steps and human interventions.

Solution

Care and Support Applications

Simplify assisted care, self-care, and field support operations with solutions that combine service orchestration with service intelligence

Solution

Home Care

Give CSRs, technicians, and customers the tools they need to succeed with your home devices and services

Solution

Mobile Care

Give CSRs, technicians, and customers the tools they need to succeed with your mobile devices and services

Solution

ONT Easy Start

Connect FTTH subscribers faster, at lower cost

Solution

Service Management Platform

Use service management as a foundation for an agile customer experience business strategy

Product