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Monitor the digital home ecosystem to proactively detect and resolve issues before they impact the customer experience. Today’s home networks – and the myriad of connected devices – are growing more complex. At the same time, consumers expect their broadband service experience to be simple and seamless. Most service providers are lacking visibility into the home network ecosystem.
Home Care builds a better customer experience around the connected home It enables communications service providers (CSPs) to execute on a holistic customer experience management (CEM) vision that combines device management and activation with comprehensive customer care and analytics. Self-service applications are also available, allowing customers to resolve issues and manage services on their own terms — without contacting the help desk.