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Improve customer care by using call anomaly detection to optimize workflow management Networks do not easily detect degradations automatically and operations support systems (OSSs) do not easily detect degradations in the last mile of the access network. Care Analytics (CAL) is an analytics tool that collects and analyzes customer care workflow data, discovers and correlates anomolies, then triggers proactive workflows that take (or suggest) immediate, remedial action.
Product
Simplify your assisted care, self-care, and field support operations with apps that combine service orchestration with service intelligence Our Care and Support Applications simplify your assisted care, self-care, and field support operations. Combining service orchestration with service intelligence, these applications let you increase first-time fix rates and deliver effortless customer experiences across all touchpoints.
Solution
Ensuring critical communications Public Safety organizations and their users must be confident that their critical communications are always available. To achieve this, they need proven professional expert services that can ensure their networks are resilient. Nokia offers its Care Services for Public Safety, specifically designed to fulfill the most demanding requirements of mission-critical communications.
Service
Going digital: Care Services support a flawless customer experience while protecting and leveraging network and applications assets With the adoption of new technologies comes new challenges as operations and processes become more complex, requiring new skills to run multi-vendor, multi-technology solutions.
Service
The Nokia Cell Broadcast solution based on the 5140 Broadcast Message Center (BMC) enables simultaneous delivery of emergency alerts and messages from government and public safety agencies to multiple mobile users in a specified geographic area. Benefits Supports delivery of alert messages to a large geographic area for command center personnel Better sharing of information with citizens equipped with mobile devices so that they can react to, and better protect themselves from a hazard.
Solution
Venues such as stadiums, concert halls and railway stations concentrate many people in a small area. As well as supporting the high traffic demand, operators must also curb the high interference that such large numbers of users can cause. Nokia Centralized RAN software uses clusters of LTE base stations to turn the interference into useful traffic. The base stations use uplink signals from multiple cells’ base stations to cancel the interference and select the best signals from 12 receivers.
Product
CFX-5000 central controller for the IMS/SIP core The CFX-5000 controls every service in an all-IP network and makes possible new subscriber services such as VoLTE, VoWiFi, RCS and WebRTC. Acting as central control core, the CFX-5000 offers session and service control, all using standard interfaces and application triggering mechanisms. Yet it remains flexible enough to allow rapid introduction of new, ARPU-boosting services and applications.
Product
Circuit Switched Core - Rel-4 mobile voice solution Improving the customer experience is a fundamental way to differentiate from your competitors and the evolution of voice services plays a key role in that effort. Even though VoLTE is just around the corner, yet still need to support 2G and 3G voice subscribers efficiently, while guaranteeing a seamless evolution to VoLTE, with no disruptions to your customers, while also cutting costs.
Product
Move to the cloud with our services which deliver the benefits and none of the risk Cloud care services apply Nokia’s in-depth experience, expertise, digital tools, methodologies and knowledge sharing to help ensure operator cloud networks perform to their full potential every day.
Service
Implement business-critical Data Center Interconnect (DCI) to support your enterprise private/hybrid cloud As data volumes continue to increase, and you consolidate and virtualize your data centers, you need data center interconnect solutions that take full advantage of agile, flexible and dynamic cloud IT models. Nokia Cloud DCI offers a more scalable, reliable and secure way to connect data centers in private/hybrid clouds.
Solution
The Nokia Cloud Data Center Interconnect (Cloud DCI) for Service Providers solution enables service providers to connect distributed data centers in private, virtual private, public, and hybrid clouds. With our cloud DCI solution, you can: Offer direct-connect and managed DCI services using wavelength, Ethernet and IP/MPLS services . Our solution lets you connect multiple customer data centers in the cloud with scale, agility, and flexibility Deploy data center gateways.
Solution
Lay the foundation for a dynamic business Unlock your network’s potential, drive new revenue, and create opportunities with the power of the cloud. Nokia Cloud for Cable Operators can help you achieve these benefits: Improve the customer experience Accelerate time to market Reduce cost Our Motive® portfolio gives you analytics-driven automation of service delivery, assurance, and support.
Solution