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How we operate

The Shift Plan is our industrial strategy. It guides and inspires our operations. In the 1st chapter of The Shift Plan, we have refocused our business to become an IP networking, ultra-broadband access, and cloud specialist. We invent and deliver the innovative networks of tomorrow.

A new phase begins with chapter 2 of The Shift Plan. We are a revitalized company focused on innovation, transformation and growth. We will push forward with our transformation by delivering software and services through new cloud-driven business models. And we will shape the future through growth, moving into new market segments and industries.


Alcatel-Lucent's operations are overseen by a leadership team headed by Chairman and Interim Chief Executive Officer Philippe Camus. The team includes representatives of the company's operating segments and transversal and corporate functions.

Operating segments

Everything we do is aimed at generating maximum value and trust. For our customers - service providers, industries, and governments. For our partners. And for our shareholders. Our business units are fully accountable for profit and loss.

Core networking segment

Our Core Networking segment includes three business divisions: IP Routing, IP Transport, and IP Platforms.

IP Routing - We are a world leader in IP routing and a trusted partner to service providers, enterprises, and governments seeking to transform their networks to an all-IP architecture. Our central focus is on the intelligent IP router market, emerging software defined networking (SDN) markets, and related professional services. Our technology allows our customers to create sustainable value by building a more efficient network infrastructure capable of supporting new services and richer end-user experiences.

IP Transport - A leader in optical networking, we help more than 1,000 customers transform their optical transmission infrastructures. Our technology ensures reliable transport of data at the lowest cost per bit and enables new revenue generating services and applications. We design, manufacture and market optical networking equipment that transports information across fiber optic connections over long distances on land (terrestrial) or under sea (submarine), as well as over short distances in metropolitan and regional areas. Our portfolio also includes related professional services and microwave wireless transmission equipment.

IP Platforms - Our IP Platforms portfolio provides software and services offerings that allow service providers, web-scale players, and extra large enterprises to deliver, manage, charge for, and optimize their customers' voice and data communications services. Our products and services help service providers create profitable data-driven businesses that meet growing demand, enhance the user experience, and accelerate innovation and revenue growth. We offer software and services that allow service providers to meet the market evolution needs of mobile and fixed networks. Our products and solutions focus on the areas most relevant to our customers: advanced communications, Network Functions Virtualization (NFV), customer experience, payment, policy and charging, Network Intelligence, operations support systems, and related professional services.

Access segment

Our Access segment includes 4 business divisions: Wireless, Fixed Access, Licensing, and Managed Services.

Wireless - We are one of the world's leading suppliers of wireless communications infrastructure across a variety of technologies. We deliver high-capacity, next-generation wireless access that enables our customers to quickly and cost effectively capitalize on the increasing demand for mobile broadband services. Our wireless access portfolio serves the needs of operators seeking a quick and decisive move to 4G/LTE. As such, our primary activities focus on delivering 4G/LTE overlay solutions, 3G/4G and multi-standard small cell solutions, and providing related professional services. Our wireless access portfolio also includes 3G (UMTS/HSPA/EV-DO) and 2G (GSM/GPR/EDGE/CDMA) wireless products and related professional services, as well as our Radio Frequency Systems (RFS) portfolio.

Fixed Access - We are a worldwide leader in the fixed broadband access market, and support the largest deployments of video, voice, and data services over broadband. We are the largest global supplier of digital subscriber line (DSL) technology, the second-largest supplier of GPON technology and a leader in VDSL2 vectoring. Our family of IP-based fixed access products and related professional services provides support for DSL and fiber. It allows service providers to extend ultra-broadband access to the customer's premises regardless of technology and to seamlessly combine copper and fiber access technologies and FTTx deployment models. Our innovations and expertise help service providers achieve the fastest return on investment and time to market.

Licensing - We are one of the largest patent owners in the telecommunications industry. While we have particular strengths in the wireless, optical, and data networking segments, our patents cover a diverse range of technologies. Our Intellectual Property business group works to monetize our patent portfolio through licensing and patent sales while also maintaining and prosecuting patents.

Managed Services - We are a leading provider of innovative managed services solutions for the carrier and strategic industries markets. Our solutions help customers by delivering accelerated time to market, continuous improvement in service quality, and a sustainable lower total cost of operations. Our managed services portfolio includes build-operate-manage-transfer (BOMT) solutions, operations transformation solutions, and network operations services. These services can be delivered across a wide array of network technologies including network access (FTTx), next-generation wireless (LTE, small cells, 4G), and IP networks.

Transversal functions

Sales - Maintaining a "single face to the customer," the Sales organization is accountable for customer relationships. Our Sales teams forge and develop new business opportunities for all customers.

Operations - The Operations group is responsible for execution of The Shift Plan, for information technology, and for supply chain management and quality.

Strategy & Innovation - The Strategy & Innovation group oversees Alcatel-Lucent's strategy and technology direction, including Bell Labs. It also manages our intellectual property licensing business line.

Quality - Our Alcatel-Lucent Quality Policy keeps customer care and satisfaction at the forefront of every one of our activities. Our Quality Management System (QMS) - which includes the processes, measures, and tools we use to meet our customers' quality expectations - undergoes an annual surveillance audit by an external certification company. It also undergoes an extensive recertification audit every 3 years. These audits verify our continual improvement and ensure our conformance to ISO 9001 and TL 9000 quality standards.

Corporate functions

Human Resources - Our Human Resources team provides personnel management, development, and employee engagement support to all 62,000 employees of Alcatel-Lucent.

Marketing - Our Marketing teams are responsible for our global marketing efforts, communications, public relations , corporate sustainability, and diversification strategy. They also lead development of our business in the service provider, industries, and public sector segments.

Finance & Legal - The Finance & Legal team is responsible for corporate finance, financial governance, investor relations, and legal.

Innovation & technology

Our commitment to innovation is the foundation of all we do to help our customers unleash their value and build sustainable success.

  • We use our Bell Labs Consulting practice to help our customers address important strategic and business issues and unleash the value in the network.
  • We invent the future by uniting the top minds at Bell Labs with a start-up culture that extends across the company. Our teams solve today's major challenges and shape the future of our industry. We are transforming the way we connect, communicate, and collaborate.
  • We challenge the status quo by working in open collaboration with customers and partners. Through this collaboration, we push the limits of communications networks with breakthrough technologies and help our customers create new business models.

Our commitment can be seen in the Euro 2.2 billion we invested in research and development in 2014, representing approximately 17% of our sales. It can also be seen in our global portfolio of more than 33,000 active patents spanning a vast array of technologies.