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Help with CPC

For help with Cloud Packet Core training and certifications, review the questions and answers below. If you cannot find what you are looking for, please send your inquiries to


What courses are currently available?

Please go to for updates on course availability.

In what languages are courses offered?

Courses are offered in English.

Where can I take a course?

Cloud Packet Core courses are offered in various locations world-wide. To find a class delivery in your area, go to, click on the course and scroll down to find the schedules. Courses can also be taken in a virtual classroom.

How much do courses cost?

For information on course prices, go to

How can I register for a course?

To register for a course, go to

What can I do if the course I am interested in is not offered in my location?

Send an email to for course scheduling requests, and we will try to accommodate you to the best of our abilities.

Digital Rights Management (DRM)

What is DRM?

DRM (Digital Rights Management) allows authors to protect their work from theft and unnecessary access, while ensuring that authorized users can easily access their material.

What do I need to view DRM protected materials?

To view Nokia ONC DRM protected materials, you need:

  • Internet connection
  • Recent version of Adobe Reader
  • FileOpen plugin

Where do I find the FileOpen plugin?

You can download and install the FileOpen plugin from the following location:

Are all courses DRM protected?

At this moment, only Nuage Networks VCP and Nokia ONC material are DRM protected.

Can I view the courseware offline?

Assuming you have accessed your courseware on a specific device before, you can continue to re-access it on said device for up to 7 days without internet connection. After the 7th day, the material will be inaccessible until you have a chance to reconnect to the internet and provide login details again. You must be connected to the internet the first time you open DRM protected courseware.

Can I view the courseware on multiple devices?

You can access your material on up to 6 devices.

What if I need to access my file on more than 6 devices?

Please contact outlining a reason to place a request for more devices.

Can I view the files on my mobile devices?

Viewing courseware on mobile devices is not officially supported nor recommended as the material can be large and difficult to read on a small screen. FileOpen does feature apps you can download on various mobile operating systems; you may choose to authorize your mobile devices and view material on them at your own discretion.

I forgot my DRM username/password

Your DRM username password should have been sent to you in an email when you received your materials. If you did not receive the email or have lost the email, please contact

Can I change my DRM Password?

Presently, you are unable to change your DRM password. If you feel your password needs to be changed, please contact

I have more questions about FileOpen.

Please see their FAQs here or contact for anything else that has not been addressed.

I have a different question about courses.

For more information about courses, please send your inquiries to


What exams are currently available?

Please go to for updates on exam availability.

How can I register for an exam?

In order to register for an exam, you will need to create a Pearson VUE account. See the exam scheduling instructions for more details.

I need to write an exam.  How do I find the closest test center?

Pearson VUE offers numerous testing centers worldwide. For the closest testing center to you, please see their test center search function here. In the case that there are none available, please contact for more assistance.

What information is needed to register for a Cloud Packet Core Certification exam?

The following information is required for registration:

  • Last Name, First Name
  • Company Name
  • Email Address
  • Telephone Number
  • Street Address
  • Exam Name and Number (you will have a select option)
  • Payment Method
  • Candidate ID

Can I use my Pearson VUE account from other certification programs to register for Nokia exams?

You will have to create a new Pearson VUE account for Nokia exams. For more information, please see our scheduling instructions.

I have a Prometric written exam voucher, can I use it to register for Nokia written exams?

Please email to receive a new voucher.

What do I need to bring to the exams?

Please ensure you bring 2 pieces of valid identification to your exam. Each exam may have different requirements, you can find more information on requirements by selecting ‘Testing Policies’ while viewing an exam on the Pearson VUE webpage.

How can I cancel/reschedule an exam?

Please sign in to your Pearson VUE account to view cancellation and rescheduling options.

How much do written exams cost?

Written exam prices are $125 USD.

What is the passing mark for an Cloud Packet Core exam?

The passing mark for all Cloud Packet Core exams is 80%.

In what language are the exams offered?

All written and practical exams are offered in English only.

What is the format of the exams?

Written exams are formatted in a multiple choice format.

How many questions are in the written Cloud Packet Core exams?

All Cloud Packet Core written exams have 40 questions.

Can I re-write an exam if I have failed it?

Students are eligible to re-take Cloud Packet Core written exams at any time, even if they have failed.

How long do I need to wait before re-writing an exam that I have failed?

There is no required waiting period before re-taking a written exam.  For lab exams, however, you must wait at least one month before re-taking the exam.

How many times can I take a Cloud Packet Core exam?

There is no limit to the number of times you can attempt to re-take an exam.

Is there a time limit for taking exams necessary for a certain level of certification?

There is no time limit; you can take as long as you want to register for and complete an exam.

I wrote my exam, but I haven’t received any email communication acknowledgement from Nokia.

It may take up to five (5) business days for Nokia to receive an exam result. Once we receive your Cloud Packet Core exam result, our system will automatically send you an email acknowledgment of your result.

I have a different question about exams.

For more information about exams, please send your inquiries to

Virtual Course Delivery

What is virtual course delivery?

Virtual course delivery is Nokia’s method of delivering courses through the internet. Virtual delivery is live, online and instructor-led; it aims to reduce travel and allow our candidates to take classes from the comfort of their own homes.

How can I sign up for virtual courses?

To register for a virtual course, go to this page:  Click on the course you wish to take and scroll down to the Class Schedule and Registration section to select a date and place that best suits your needs and schedule.

In what languages are virtual courses offered?

All virtual courses are offered in English. Courseware is available.

How do I know which courses are offered virtually?

Go to this page: Click on the course you wish to take and scroll down to the Class Schedule and Registration section to find the method of delivery of the course.

I have a different question about virtual course delivery.

For more information on virtual course delivery, please send your inquiries to