Customer Experience for Cable Operators
Make it easy to deliver an exceptional customer experience
Transform your customer experience and easily enhance every customer interaction. Speed problem resolution. And cut costs. Our automated, analytics-based processes and tools help you avoid issues before they affect your customers.
Empower your customer care agents with our customer experience management tools. They provide end-to-end visibility across devices, apps, networks, and back-office systems. And they allow you to provision and activate services faster with an open fulfillment architecture – saving you both time and money.
Our cable customer experience solutions
Gain expanded customer insight with automated care, service, network, and IT operations tools that offer unparalleled data analysis. Enable your customers to get the most out of technology while you streamline your business, cut costs, and increase revenue.
- European operator reduces OPEX and increases efficiency by automating operational processes
- TDS Telecom delivers value-added security
- Tier 1 Americas service provider improves quality of experience and reduces OPEX by unifying service management and customer care
- Tier 1 Americas service provider optimizes customer care with step-by-step workflows
- Customer experience transformation for cable operators
- Realizing the full benefits of Network Functions Virtualization and Software-Defined Networking
- Cable MSOs transform the customer experience
- Customer Care for Cable infographic
- Enhance customer satisfaction with WebRTC embedded browser communications
Gain clarity and confidence in your cable network investments with Bell Labs Consulting. Our world-renowned experts represent an innovation powerhouse that has earned 33,000 active patents and 8 Nobel Prizes. We help you make pragmatic investment decisions with services that include:
- Total cost of ownership business case analysis
- Strategy planning
- Deployment options
Gain clear business value from the combined expertise of Nokia and Accenture. Our partnership unites Nokia domain expertise and network knowledge with Accenture’s consulting, system integration, and business support system expertise. We deliver differentiated and disruptive solutions to cable operators.