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Customer Experience for Cable Operators


Customer Experience for Cable Operators

Make it easy to deliver an exceptional customer experience

Transform your customer experience and easily enhance every customer interaction. Speed problem resolution. And cut costs. Our automated, analytics-based processes and tools help you avoid issues before they affect your customers.

Empower your customer care agents with our customer experience management tools. They provide end-to-end visibility across devices, apps, networks, and back-office systems. And they allow you to provision and activate services faster with an open fulfillment architecture – saving you both time and money.

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Our cable customer experience solutions

Customer Care

Gain expanded customer insight with automated care, service, network, and IT operations tools that offer unparalleled data analysis. Enable your customers to get the most out of technology while you streamline your business, cut costs, and increase revenue.

Consulting Services

Bell Labs Consulting

Gain clarity and confidence in your cable network investments with Bell Labs Consulting. Our world-renowned experts represent an innovation powerhouse that has earned 33,000 active patents and 8 Nobel Prizes. We help you make pragmatic investment decisions with services that include:

  • Total cost of ownership business case analysis
  • Strategy planning
  • Deployment options

Accenture Nokia Business Group

Gain clear business value from the combined expertise of Nokia and Accenture. Our partnership unites Nokia domain expertise and network knowledge with Accenture’s consulting, system integration, and business support system expertise. We deliver differentiated and disruptive solutions to cable operators.

More solutions for cable operators