Ethics and human rights

We are committed to uphold the highest standards of ethical business conduct in all our activities wherever we operate. This commitment is clearly set out in our Code of Conduct. We also set clear ethical requirements for our business partners and suppliers.

Demonstrating business integrity and tackling corruption is increasingly essential to meet strict ethical requirements from our customers, and to protect our reputation. All employees must be familiar with our Code of Conduct and are expected to complete training on ethical business conduct annually.

Our online refresher training is designed to help employees identify and solve ethical dilemmas they may face in real-life work situations, know who they should ask for support, and where to report concerns. We put special emphasis on anti-corruption measures, with targeted face-to-face training sessions for small groups of employees in high-risk roles such as sales.

A number of telecommunications operators and vendors have come together to address the issues of privacy and freedom of expression as they relate to the telecommunications sector through an Industry Dialogue. The companies currently involved in the Industry Dialogue are also engaging with a range of stakeholders including other Telecoms Providers, NGOs, civil society organisations, and government officials, to gather their input and raise interest in this issue.

On March 12, 2013 the Industry Dialogue released the Telecommunications Industry Dialogue on Freedom of Expression and Privacy Guiding Principles.

These principles address the issues of privacy and freedom of expression as they relate to the telecommunications sector, specifically exploring the interaction and boundaries between a government’s duty to protect human rights and the corporate responsibility of telecommunications companies to respect human rights. The Industry Dialogue Guiding Principles are available in the original English, as well as French, Arabic, Spanish, Turkish, Russian and Chinese.

We encourage employees and other stakeholders to report any concerns about unethical behavior or suspected violations of our Code of Conduct – either openly or anonymously. Our Ethics and Compliance Office fully and aggressively investigates any reported concerns and ensures appropriate follow-up action is taken.

Report a concern: